Mike Eberl September 19, 2025
customodal logistics services

Redefining Freight Management: Customodal’s Service Spectrum – DIY, Do With Me, Do For Me

Freight management can feel overwhelming. From choosing the right carriers to tracking shipments in real time, businesses often struggle to find the right balance between control, cost, and efficiency. Some companies prefer a hands-on approach, while others want a trusted partner to manage it all.

That’s where Customodal comes in. By introducing a flexible service spectrum we like to break down into DIY, Do With Me, and Do For Me, Customodal is redefining how shippers approach logistics. Each option is tailored to different business needs, giving you the ability to choose the level of support that makes sense for your supply chain today and scale as you grow.

DIY: Technology-Driven Freight Management for Independent Shippers

If you’re confident in handling your logistics but want the tools to do it smarter and faster, the DIY option is built for you.

With DIY, shippers get access to Customodal’s technology platform, which provides:

  • Instant freight quotes for better decision-making

  • Automated shipment tracking to reduce manual follow-ups

  • Real-time analytics and reporting for improved visibility

  • Access to carrier networks without the markup of full brokerage services

DIY puts control in your hands while giving you the data and automation needed to cut costs and increase efficiency. This approach is ideal for businesses with an in-house logistics team that wants to stay involved but leverage the right technology to make smarter moves.

Do With Me: Collaborative Brokerage Services

Not every company has the resources to manage every shipment detail. That’s where the Do With Me model shines.

In this tier, Customodal works alongside your team to manage the aspects of freight that require expertise, such as:

  • Carrier negotiations and relationship management

  • Solving exceptions when shipments don’t go as planned

  • Handling specialized or high-priority freight needs

  • Providing guidance on cost-saving strategies

The Do With Me service allows you to stay engaged while offloading the most time-consuming or complex parts of shipping. It’s a partnership: you keep visibility and control, while Customodal ensures your freight moves efficiently and reliably.

This is the best fit for businesses that want a trusted logistics partner but still value collaboration in decision-making.

Do For Me: Full-Service Freight Management

When you’re ready to completely free your team from the challenges of freight management, the Do For Me option delivers end-to-end logistics support.

With Do For Me, Customodal takes on full responsibility for:

  • Strategic freight planning and execution

  • Carrier selection, rate management, and load optimization

  • Continuous performance reporting and cost analysis

  • Ongoing supply chain optimization to drive savings over time

This option allows you to focus on your core business while knowing that every part of your logistics is being handled by a dedicated partner. It’s particularly valuable for growing businesses that need scalable solutions or for companies that want the peace of mind that comes with outsourcing logistics to experts.

Why Choose Customodal’s Flexible Freight Solutions?

The shipping world isn’t static—your business needs today may look very different six months from now. Customodal’s approach gives you the flexibility to scale up or down as your needs evolve.

  • Start with DIY if you’re ready to manage freight independently but need the right tools.

  • Shift to Do With Me if you want professional support without losing control.

  • Move into Do For Me when full-service freight management becomes the smarter choice.

By offering these options, Customodal ensures that you’re never locked into a single model. Instead, you get a freight management solution that adapts with your business.

The Bottom Line

Freight doesn’t have to be complicated. With Customodal’s DIY, Do With Me, and Do For Me service spectrum, businesses of all sizes can find the right balance of technology, partnership, and full-service support. Whether you’re a hands-on shipper looking for smart tools or a growing company ready to outsource logistics, Customodal has a solution designed to meet you where you are.

Ready to see which service tier is right for your business? Contact Customodal today to explore how these flexible freight solutions can work for you.

Get Started Today with Customodal!
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